FAQs
DY-510AC Support
User Manual
View operating instructions, safety information and maintenance guidance.
Troubleshooting
Find solutions to common setup, cleaning and usage questions.
Warranty & After-Sales
Learn about warranty coverage and contact our support team for assistance.
Where can I find the user manual?
You can view the DY-510AC user manual in the support section on this page.
How do I get started?
Before first use, please read the user manual and follow the setup and operating instructions for your DY-510AC.
What should I do if I experience a problem?
Please check the troubleshooting guidance first. If the issue continues, contact our support team with your product model, purchase details and a description of the problem.
How does warranty support work?
The DY-510AC main unit comes with a 2-year warranty, while accessories are covered for 1 year. Please keep your proof of purchase and contact our support team if you need warranty assistance.
Can I contact support directly?
Yes. If you need assistance, please contact our support team with your product model, purchase details and a clear description of the issue. We’ll be happy to assist you.
DY-510AC Video Guide
Watch the videos below for a quick introduction to using your DY-510AC, along with practical tips for specific cleaning tasks.
Steam Floor Brush Tips for Hard Floors
This short video shows important tips for cleaning hard floors with the Steam Floor Brush, including when to use the Microfiber Floor Cloth, when to clean without it first, and when to use the Hard-surface Nozzle for wet vacuum cleaning.
Important Tips
- If there is a lot of fine debris on the floor: Do not attach the Microfiber Floor Cloth at first. Clean the floor using Dry Vacuum Mode or Wet Vacuum Mode, then attach the Microfiber Floor Cloth for further cleaning.
- If the floor only has dust: You can use the Microfiber Floor Cloth directly.
- When using the Microfiber Floor Cloth: Do not spray water or steam continuously for a long time. Keep the cloth only slightly damp for best results.
- For best cleaning performance: Move the Steam Floor Brush slowly across the floor.
- If there are visible stains and dust but no fine debris: Use the Hard-surface Nozzle directly for wet vacuum cleaning.
Contact Support
Need help? Our support team is here for you.