Last updated: 29 August 2026

1. Introduction

JING TANG INTERNATIONAL CO., LIMITED, operating the USANNII brand (“USANNII”, “we”, “us” or “our”), respects the privacy of visitors, customers and other individuals who communicate with us.

This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal data in connection with usannii.com, enquiries submitted through our website, customer service communications and related support activities.

We process personal data in accordance with applicable data protection laws, including Regulation (EU) 2016/679, the General Data Protection Regulation (“GDPR”), where applicable.

This Privacy Policy applies only to processing activities for which we act as the data controller. Independent online marketplaces, retailers, payment providers, social networks and other third-party services process personal data under their own privacy policies.

2. Data Controller

The data controller responsible for personal data processed through this website is:

JING TANG INTERNATIONAL CO., LIMITED
C15, RM 1112, 11/F, SUN HING IND BUILDING
22 KIN FAT STREET, TUEN MUN
999077
Hong Kong

Brand: USANNII

Email: hl16621590504@gmail.com

3. EU Representative under Article 27 GDPR

Our representative in the European Union pursuant to Article 27 GDPR is:

SUCCESS COUTER SL
CALLE RIO TORMES NUM. 1
PLANTA 1, DERECHA, OFICINA 3
Fuenlabrada, Madrid, 28947
Spain

Email: successservice2@hotmail.com
Tel: +34 910602659

SUCCESS COUTER SL has been appointed in writing to act as our representative in the European Union for matters relating to our obligations under the GDPR.

Data subjects and supervisory authorities may contact our EU Representative regarding matters relating to the processing of personal data.

The appointment of an EU Representative does not transfer the role or responsibilities of the data controller from JING TANG INTERNATIONAL CO., LIMITED.

4. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed when you:

visit usannii.com;
submit an enquiry through our website;
contact us regarding USANNII products;
request pre-sales information;
request technical or after-sales support;
communicate with us regarding warranty matters, repairs, returns, refunds or complaints;
provide information in connection with a product safety matter;
otherwise communicate directly with us through an authorised communication channel.

Our website may contain links to third-party websites, marketplaces, retailers or other independent services.

Once you leave our website, the relevant third party’s own privacy policy applies to its processing activities.

5. Categories of Personal Data We May Process

Depending on how you interact with us, we may process the following categories of information.

Information you provide directly

This may include:

name;
email address;
contact details;
message content;
product model;
order number or marketplace order information;
photographs or videos you voluntarily provide;
product problem descriptions;
warranty or repair information;
return or refund information;
correspondence with customer service;
information reasonably necessary to investigate a complaint, dispute or technical issue;
other information voluntarily supplied by you.

Technical information

When you use our website, certain technical information may be processed automatically, including:

IP address;
browser type and version;
operating system;
device information;
date and time of access;
requested pages;
referring URL;
server and security logs;
information necessary to detect technical errors, suspicious activity or misuse.

Information received from third parties

Where necessary to provide customer service or resolve a matter, we may receive limited information from:

online marketplaces;
retailers;
logistics or repair providers;
professional advisers;
authorised service providers;
competent authorities.

We process such information only where there is an appropriate legal basis.

6. Please Avoid Sending Unnecessary Sensitive Information

Please do not submit special-category personal data, highly sensitive personal data or information unrelated to your enquiry unless it is genuinely necessary.

This includes, where unnecessary, information concerning:

health;
racial or ethnic origin;
political opinions;
religious or philosophical beliefs;
trade-union membership;
sexual orientation or sex life;
biometric or genetic information;
criminal convictions;
passwords;
full payment-card credentials;
government identification documents.

Where unnecessary sensitive or unrelated information is submitted, we may redact, restrict access to, delete or otherwise minimise that information where appropriate.

7. Purposes and Legal Bases for Processing

We process personal data only where an appropriate legal basis exists.

7.1 Pre-contractual enquiries and contracts

Where you contact us regarding a potential purchase or an existing customer relationship, processing may be necessary:

to answer product questions;
to take steps at your request before entering into a contract;
to provide contractual support;
to provide warranty or after-sales services;
to process or investigate returns or repairs.

The legal basis may be Article 6(1)(b) GDPR.

7.2 Legal obligations

We may process information where necessary to comply with:

product safety obligations;
regulatory obligations;
tax and accounting requirements;
court orders;
lawful requests from authorities;
applicable consumer, commercial or other legal obligations.

The legal basis may be Article 6(1)(c) GDPR.

7.3 Legitimate interests

Where appropriate, we may process personal data based on our legitimate interests under Article 6(1)(f) GDPR, including:

responding to customer enquiries;
providing effective customer service;
documenting customer communications;
investigating complaints;
improving product quality;
identifying recurring technical problems;
maintaining evidence concerning customer-service decisions;
preventing fraud and abuse;
detecting suspicious transactions or communications;
preventing misuse of our website or support systems;
protecting our employees, contractors and service providers;
protecting our information systems;
protecting our business and reputation against unlawful conduct;
preventing duplicate or fraudulent claims;
enforcing our contractual and legal rights;
establishing, exercising or defending legal claims.

We balance these interests against the rights and freedoms of affected individuals where required.

7.4 Consent

We use consent only where consent is an appropriate legal basis and is required by applicable law.

For example, consent may be required for certain optional:

marketing communications;
advertising technologies;
analytics technologies;
non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

8. Customer Service and After-Sales Communications

When you contact us concerning a product, we may process relevant information in order to:

identify the product concerned;
understand the reported problem;
provide usage guidance;
diagnose technical issues;
determine whether repair, replacement, refund or another solution is appropriate;
verify information relating to a warranty or service request;
communicate with relevant service providers;
keep a record of the support provided.

Customer-service records may be retained where reasonably necessary to demonstrate:

what information was provided by the customer;
what problem was reported;
what diagnostic steps were requested;
what solution was proposed;
what solution was accepted or rejected;
whether warranty or other obligations were fulfilled.

This information may be important in the event of a subsequent complaint, chargeback, regulatory enquiry or legal dispute.

9. Warranty, Returns, Refunds, Complaints and Disputes

Where a matter concerns:

warranty;
repair;
replacement;
return;
refund;
chargeback;
complaint;
alleged defect;
product damage;
consumer dispute;
legal claim;

we may retain relevant correspondence, photographs, videos, order identifiers, diagnostic information and other supporting material.

Such information may be retained where reasonably necessary to:

investigate the matter;
prevent duplicate claims;
detect fraud or abuse;
demonstrate the condition of a product;
establish the chronology of events;
document decisions;
comply with legal obligations;
establish, exercise or defend legal claims.

A request for deletion does not automatically require deletion of information that we remain legally entitled or required to retain.

10. Product Safety and Regulatory Matters

Where an enquiry concerns possible product safety, personal injury, property damage, electrical safety, fire, overheating or another safety-related matter, we may process and preserve information reasonably necessary to:

investigate the incident;
identify affected products or production batches;
evaluate potential safety risks;
communicate with manufacturers, authorised representatives or service partners;
fulfil product-safety obligations;
notify or cooperate with competent authorities where required;
take corrective or preventive action;
establish, exercise or defend legal claims.

Safety-related records may be retained for longer than ordinary customer-service enquiries where reasonably necessary or required by law.

11. Fraud, Abuse and Misuse Prevention

We may process relevant information where reasonably necessary to identify, investigate or prevent:

fraudulent warranty claims;
fraudulent refund or return requests;
impersonation;
repeated false claims;
misuse of customer-service channels;
unauthorised access;
malicious activity;
attempts to manipulate systems;
cyberattacks;
threats or harassment;
other unlawful or abusive activity.

Preventing fraud can constitute a legitimate interest under applicable data protection law.

Information connected with suspected fraud or abuse may be preserved where reasonably necessary for investigation, security, legal claims or cooperation with competent authorities.

12. Third-Party Personal Data

Please avoid submitting personal data relating to another person unless necessary.

If you provide personal data relating to another person, you should ensure that you are authorised to do so.

Where documents, photographs, videos or communications contain unnecessary personal data of third parties, we may:

redact such information;
restrict its use;
request a revised version;
delete unnecessary information;
take other reasonable data-minimisation measures.

13. Service Providers and Recipients

We may share personal data with service providers where reasonably necessary for legitimate business operations.

Categories of recipients may include:

website hosting providers;
website maintenance providers;
email service providers;
IT and cybersecurity providers;
data-storage providers;
customer-service providers;
repair or service partners;
logistics providers;
manufacturers;
professional advisers;
accountants;
auditors;
insurers;
legal advisers;
regulatory or law-enforcement authorities where required.

Service providers acting on our behalf are expected to process personal data only for authorised purposes and in accordance with applicable contractual and data-protection requirements.

We do not sell or rent personal data to third parties.

14. Website Hosting and Data Location

The hosting infrastructure used for our website is currently located within the European Union.

However, website hosting location does not mean that all personal data relating to the website will necessarily remain exclusively within the European Union.

JING TANG INTERNATIONAL CO., LIMITED is established in Hong Kong and may access personal data from Hong Kong where necessary for customer service, administration, compliance or other lawful purposes.

Our current contact email address uses a 163.com mailbox. Email communications may therefore involve processing through infrastructure outside the European Economic Area.

15. International Data Processing and Transfers

Personal data may be accessed or processed outside the European Economic Area where necessary for the purposes described in this Privacy Policy.

Where GDPR Chapter V applies to a transfer by a controller or processor subject to those transfer requirements, we will use an appropriate lawful mechanism where required.

Depending on the circumstances, such mechanisms may include:

an adequacy decision;
Standard Contractual Clauses;
contractual and technical safeguards;
another mechanism permitted by applicable data-protection law.

You may request further information about relevant safeguards where applicable.

16. Third-Party Marketplaces, Retailers and Websites

USANNII products may be sold through independent third-party marketplaces or retailers.

Such platforms may independently determine:

which personal data they collect;
payment processing;
delivery information;
account information;
platform communications;
reviews;
fraud prevention;
other processing activities.

Those platforms generally act under their own privacy policies and legal obligations.

We are not responsible for independent processing carried out by third parties, except where applicable law provides otherwise.

17. Reviews and Public Content

Where you voluntarily publish a review, comment, photograph or other content on an independent marketplace or public platform, that content may become publicly accessible under the rules of that platform.

We do not control the privacy practices, publication rules, retention policies or moderation decisions of independent platforms.

If you wish to modify or remove content posted on a third-party platform, requests should normally be addressed to that platform in accordance with its procedures.

18. Marketing

We will not use information submitted solely for customer service for unrelated direct marketing unless:

you have separately opted in;
or another lawful basis expressly permits such processing.

The website currently does not require visitors to subscribe to a newsletter.

If marketing features are introduced in the future, additional notices or consent mechanisms may be provided where required.

19. Cookies and Similar Technologies

The website may use cookies or comparable technologies necessary for:

website operation;
security;
session management;
technical functionality;
services expressly requested by users.

Under German law, storage of or access to information on a user’s terminal device generally requires consent unless an applicable statutory exception applies, including where the technology is strictly necessary to provide a service expressly requested by the user.

If optional analytics, advertising or similar non-essential technologies are introduced, we will use an appropriate consent mechanism where required by applicable law.

20. Data Retention

We retain personal data only for as long as reasonably necessary for the relevant purpose.

Retention periods may vary depending on the nature of the information and the matter concerned.

20.1 General enquiries

General enquiries that do not result in an ongoing customer relationship will normally be retained for up to 12 months after the matter has been resolved, unless there is a legitimate or legal reason for longer retention.

20.2 Purchases, warranty and after-sales matters

Records relating to:

purchases;
warranty;
repairs;
returns;
refunds;
technical support;
complaints;

may normally be retained for the duration of the relevant matter and for up to three years after final resolution, where reasonably necessary.

20.3 Legal claims and disputes

Where litigation, a regulatory matter, chargeback, complaint or legal dispute exists or can reasonably be anticipated, relevant information may be preserved for:

the duration of the matter;
applicable limitation periods;
and any further period reasonably necessary to establish, exercise or defend legal claims.

20.4 Legal and accounting obligations

Documents subject to statutory accounting, tax, product-safety or regulatory retention requirements may be stored for the period required under applicable law.

20.5 Fraud and security information

Information relating to suspected fraud, abuse or security incidents may be retained for as long as reasonably necessary to investigate the matter, protect our systems or defend legal rights.

20.6 Deletion or anonymisation

When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law.

21. Your GDPR Rights

Where the GDPR applies, you may have the right to:

request access to personal data;
request correction of inaccurate personal data;
request deletion in applicable circumstances;
request restriction of processing;
object to certain processing;
receive certain personal data in portable form where applicable;
withdraw consent where processing is based on consent;
lodge a complaint with a competent supervisory authority.

These rights are subject to the conditions, limitations and exceptions contained in applicable law.

22. Identity Verification

We take reasonable measures to avoid disclosing personal data to unauthorised persons.

Where we have reasonable doubts concerning the identity of a person making a data-protection request, we may request additional information necessary to verify that person’s identity.

GDPR Article 12(6) expressly permits additional identity information where reasonable doubts exist.

Verification may be proportionate to the nature and sensitivity of the requested information.

We will not request more information than reasonably necessary for verification.

23. Large, Unclear or Broad Requests

Where we process a large amount of information concerning a requester, we may ask that person to clarify or specify:

the information requested;
the relevant time period;
the relevant processing activity;
the relevant communication or transaction.

GDPR Recital 63 recognises that clarification may be requested in such circumstances.

Such clarification is intended to enable an efficient and accurate response and is not used to improperly restrict statutory rights.

24. Manifestly Unfounded or Excessive Requests

Data-protection requests are generally handled free of charge.

However, where a request is manifestly unfounded or excessive, particularly because of its repetitive character, applicable law may permit us to:

charge a reasonable fee reflecting administrative costs; or
refuse to act on the request.

We bear the burden of demonstrating that a request is manifestly unfounded or excessive.

This provision will be applied only where legally justified.

25. Additional Copies

Where a data subject requests additional copies of personal data beyond the copy required by applicable law, we may charge a reasonable fee based on administrative costs where permitted by Article 15(3) GDPR.

26. Protection of Other Persons, Confidential Information and Intellectual Property

The right of access does not require us to disregard the rights and freedoms of other persons.

Where information responsive to a request also contains:

personal data of another person;
confidential business information;
trade secrets;
intellectual property;
confidential technical information;

we may redact, limit or otherwise protect such information to the extent permitted by law.

GDPR Article 15(4) provides that the right to obtain a copy must not adversely affect the rights and freedoms of others, while Recital 63 specifically refers to trade secrets and intellectual property. This does not permit us to refuse all information merely because some protected information is involved.

27. Right to Erasure Is Not Absolute

The right to erasure applies only where the legal requirements are satisfied.

We may retain information where continued processing is required or permitted, including where necessary for:

compliance with a legal obligation;
product-safety obligations;
regulatory compliance;
fraud prevention where a valid legal basis continues to exist;
establishment, exercise or defence of legal claims.

Article 17 GDPR expressly contains exceptions to the right to erasure, including processing necessary for compliance with legal obligations and legal claims.

28. Objections to Legitimate-Interest Processing

Where processing is based on Article 6(1)(f) GDPR, you may have the right to object based on your particular situation.

Where legally permitted, we may continue processing where we demonstrate compelling legitimate grounds that override the interests, rights and freedoms of the individual, or where processing is required for the establishment, exercise or defence of legal claims.

29. Security Measures

We implement technical and organisational measures designed to protect personal data from:

accidental loss;
unauthorised access;
unlawful disclosure;
alteration;
destruction;
misuse.

Measures may include, where appropriate:

access controls;
authentication;
secure hosting;
software updates;
backups;
encryption or secure transmission;
security monitoring;
restriction of access according to business need.

The GDPR requires appropriate security but does not make any online system absolutely risk-free.

Nothing in this Privacy Policy excludes responsibility that cannot legally be excluded.

30. Personal Data Breaches

Where a personal-data breach occurs, we will assess the circumstances and comply with applicable notification obligations.

Where GDPR notification requirements apply, relevant supervisory authorities and affected individuals will be notified where and to the extent legally required.

Our EU Representative may assist with communications concerning GDPR matters where provided for in its mandate.

31. Children

This website is intended for adults seeking information concerning household cleaning products.

We do not intentionally design the website to collect personal data directly from children.

If we become aware that a child has provided personal data in circumstances requiring parental or guardian authorisation, we may delete, restrict or otherwise handle the information as required by applicable law.

32. Automated Decision-Making and Profiling

We do not currently use information submitted through the website contact form for decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.

If this changes, additional information will be provided where required by law.

33. No Sale of Personal Data

We do not sell personal data collected through the website.

We do not rent personal data to third parties for their independent marketing purposes.

34. No Guarantee Regarding Third-Party Systems

Although we select service providers with reasonable care, third-party services and communications infrastructure are operated independently.

Nothing in this Privacy Policy should be understood as a guarantee that:

third-party systems will never experience technical failures;
internet communications are completely secure;
third-party platforms will always remain available;
third-party privacy practices will never change.

Our responsibility for personal-data processing remains subject to applicable law and cannot be excluded where the law imposes responsibility on us.

35. Changes to Processing Activities

Our website, business operations, technical providers and legal obligations may change.

We may therefore update this Privacy Policy where reasonably necessary to reflect:

changes to website functions;
changes to service providers;
changes to processing purposes;
changes to legal requirements;
changes to security measures;
changes to our business operations.

The current version will be published on this page together with its latest update date.

Where applicable law requires additional notification or consent for a material change, we will comply with that requirement.

36. Contacting Us About Privacy

For questions regarding personal data or this Privacy Policy, please contact:

JING TANG INTERNATIONAL CO., LIMITED

C15, RM 1112, 11/F, SUN HING IND BUILDING
22 KIN FAT STREET, TUEN MUN
999077
Hong Kong

Email: hl16621590504@gmail.com

37. Contacting Our EU Representative

For GDPR-related matters, you may also contact:

SUCCESS COUTER SL
EU Representative under Article 27 GDPR

CALLE RIO TORMES NUM. 1
PLANTA 1, DERECHA, OFICINA 3
Fuenlabrada, Madrid, 28947
Spain

Email: successservice2@hotmail.com
Tel: +34 910602659

The GDPR requires a non-EU controller subject to Article 3(2), where Article 27 applies, to designate its EU representative in writing; EDPB guidance confirms that designation does not turn the representative into the controller or transfer the controller’s responsibility to it.

38. Right to Lodge a Complaint

Where the GDPR applies, you have the right to lodge a complaint with a competent supervisory authority.

This may include the supervisory authority in the EEA Member State of:

your habitual residence;
your place of work;
or the place of an alleged infringement.

We encourage individuals to contact us first where appropriate so that we have an opportunity to investigate and address the matter, but contacting us first does not restrict any statutory right to complain directly to a supervisory authority.